WEBSITE PRIVACY POLICY
Overview
Reck Group Pty Ltd (ACN 628 994 034) trading as ShareSorted (we, us, our) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth).
This Website Privacy Policy applies to personal information collected through our website: www.sharesorted.com.au/privacy-policy/
This policy explains how we collect, use, disclose and protect personal information when you interact with our website.
For more detailed information about how we collect, use and disclose personal information in connection with our property management and accommodation services, please refer to our Privacy Policy & Collection Notice: www.sharesorted.com.au/privacy-policy/
This Website Privacy Policy applies only to personal information collected through our website and does not apply to personal information collected in connection with our property management and accommodation services.
What information do we collect?
We may collect personal information when you interact with our website, including:
- your name
- email address
- phone number
- any information you provide through enquiry forms or other website interactions
- browser type and device information
- IP address
- pages visited and time spent on the website
- referring website addresses
How we collect information
We collect personal information in a number of ways when you interact with our website.
This may include:
- when you submit an enquiry or provide information through forms on our website
- when you contact us via email or other electronic communication
- when you interact with features, pages or services on our website
- through cookies and similar technologies that help us understand how users interact with our website
- through automated systems that collect non-personal information about website usage, such as IP address, browser type and pages visited
How we hold personal information
We hold personal information in electronic systems and platforms used to operate our website and business.
This may include:
- secure internal systems and databases
- cloud-based storage platforms
- communication systems used to manage enquiries
We take reasonable steps to ensure that personal information is stored securely and is only accessible by authorised personnel where required.
Why we collect information
We collect personal information to:
- respond to your enquiries and provide requested information
- provide information about accommodation, occupancy, tenancy or related services that may may be relevant to you
- communicate with you in relation to your enquiries or interactions with our website
- improve our website, services and user experience
- analyse website usage and performance to support system administration and business operations
- comply with legal and regulatory obligation
We may also use personal information (excluding sensitive information) to communicate with you about accommodation, tenancy or related services that we provide, where it would be reasonable for you to expect such communications.
You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the communication or by contacting us directly. We will process any opt-out request as soon as reasonably practicable.
Automated Decision Making (ADM)
Automated Decision Making (ADM) refers to the use of computer systems or software to assist in making decisions or performing tasks that may impact individuals.
We may use automated or semi-automated systems as part of our website and business operations.
This may include:
- using software systems to process enquiries and manage communications
- using automated systems to analyse website usage and performance
- using systems or workflows to assist with operational processes
This kinds of personal information that may be used in these processes include:
- contact information provided through website enquiries
- information relating to your interactions with our website
Disclosure of Information
We may disclose personal information where reasonably necessary to operate our website and respond to your enquiries.
This may include disclosure to:
- service providers who assist us in operating our website or business systems
- contractors or service providers involved in responding to enquiries or providing support
- government authorities, regulators or law enforcement agencies where required or authorised by law
Personal information may also be stored or processed using systems or platforms that are located outside Australia.
For more detailed information about how we share personal information in connection with our property management and accommodation services, please refer to our Privacy Policy & Collection Notice.
We may also disclose personal information to related entities where reasonably necessary to operate our business.
Overseas disclosure
Some of our service providers or systems used may be located outside Australia. As a result, personal information may be transferred to or accessed from overseas locations.
We take reasonable steps to ensure that personal information is handled in accordance with the Australian Privacy Principles.
Anonymity and pseudonymity
You may access and use our website without identifying yourself or by using a pseudonym, where it is lawful and practicable to do so.
However, we may need to collect personal information if you choose to contact us, submit an enquiry, or use certain features of the website.
If you choose not to provide personal information, we may not be able to respond to your enquiry or provide you with certain information or services.
Cookies
Our website may use cookies and similar technologies to improve functionality and understand how users interact with our website.
Cookies are small data files stored on your device that help us recognise your browser and remember certain information.
We may use cookies to:
- analyse website traffic and usage patterns
- improve website performance and user experience
- remember preferences or settings where applicable
When you visit our website, we may also collect certain non-personal information automatically, including:
- your IP address
- browser type and device information
- pages visited and time spent on the website
- referring website addresses
This information is used for internal analytics, system administration and to improve our website and services.
You can control or disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of the website.
Information security
We take reasonable steps to protect all information which we hold (including any personal or sensitive information) from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include implementing physical, administrative and technical security measures, including access controls, user permissions, secure storage, encryption (where appropriate), and monitoring of system activity.
We also take reasonable steps to ensure that personal information is only accessed by authorised personnel, including employees, contractors and service providers (including those located overseas), where such access is necessary for the performance of their duties.
Where we use third-party platforms or service providers to store or process personal information, we take reasonable steps to ensure that those providers handle personal information in a manner consistent with the Australian Privacy Principles.
We also take reasonable steps to destroy or de-identify personal information when it is no longer required for our business purposes, unless we are required to retain it by law or for legitimate business or legal reasons.
Link to other websites
Our website may contain links to third-party websites. These websites are not operated or controlled by us.
We are not responsible for the privacy practices or content of those third-party websites, and this Website Privacy Policy does not apply to them.
We recommend that you review the privacy policies of any third-party websites you visit.
Marketing and opt-out
We may use personal information (excluding sensitive information) to communicate with you about accommodation, occupancy, tenancy or related services that we provide, where it would be reasonable for you to expect such communications.
This may include:
- providing information about available accommodation, occupancy or tenancy opportunities
- providing updates about services, changes or relevant information relating to our business
- conducting research, analysis or service improvements to better understand and meet customer needs
We will not use your sensitive information for marketing purposes without your consent.
You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
We will process any opt-out request as soon as reasonably practicable.
Accessing and correcting your Personal Information
You may request access to personal information that we hold about you and request that it be corrected if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We will respond to requests for access or correction within a reasonable period and in accordance with the Privacy Act 1988 (Cth).
Before providing access to personal information, we may require you to verify your identity to ensure that personal information is not disclosed to an unauthorised person.
We may charge a reasonable fee to cover the administrative costs of providing access to personal information where permitted by law.
Requests for access to or correction of personal information should be directed to:
Privacy Officer
- Reck Group Pty Ltd (ACN 628 994 034) trading as ShareSorted
- 61–63 Railway Parade Marrickville NSW 2204
- Phone: (02) 8201 6918
- Email: sharesorted@email.propertyme.com
Complaints
If you have a complaint about how we handle your personal information, you may contact us using the details above.
We will take reasonable steps to investigate your complaint and respond within a reasonable period.
If we require further information from you in order to assess your complaint, we may contact you to request additional details.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Phone enquiries: 1300 363 992
- Website: http://www.oaic.gov.au/
- Post GPO Box 5288
- Sydney NSW 2001
- Fax: +61 2 9284 9666
